Privacy policy

Navygrey respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, browse our products, place an order, or contact our customer service team.

This policy applies to customers and visitors who use our online retail store to purchase T-Shirts, Hoodies, and other apparel products.

1. Information We Collect

We may collect the following categories of personal information when you use our website or interact with us.

Personal and Contact Information

This may include your name, email address, phone number, billing address, shipping address, and other contact details you provide when placing an order or contacting us.

Order and Transaction Information

When you make a purchase, we may collect information about the products you order, order number, purchase date, order value, shipping details, delivery status, and return or refund requests.

Payment Information

Payment information is processed through the payment providers available at checkout. Depending on the payment method, these providers may collect payment card details, billing information, or other information necessary to authorize and complete a transaction.

We generally do not store complete payment card numbers or card security codes on our own systems. Payment information is handled according to the applicable payment provider's privacy and security practices.

Customer Service Communications

If you contact us with a question, complaint, return request, or other inquiry, we may retain the information you provide so that we can respond and maintain relevant customer service records.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, server logs, analytics tools, and similar technologies.

This information may include:

  • Internet Protocol (IP) address.

  • Browser type and version.

  • Device type and operating system.

  • Pages viewed and products browsed.

  • Referring websites or links.

  • Time spent on pages and interactions with website features.

  • Approximate location derived from technical information.

  • Website performance, diagnostic, and security information.

We use this information to understand how visitors use our website, improve website functionality, maintain security, and support our retail operations.

3. How We Use Personal Information

We may use personal information for the following purposes:

  • To process and fulfill orders for clothing and other products.

  • To confirm payments and prevent unauthorized transactions.

  • To arrange shipping, provide tracking information, and communicate delivery updates.

  • To respond to customer questions and service requests.

  • To manage returns, exchanges, refunds, and order cancellations.

  • To maintain order records and provide purchase-related support.

  • To improve our website, products, services, and shopping experience.

  • To monitor website performance and troubleshoot technical problems.

  • To detect, investigate, and prevent fraud, abuse, and security incidents.

  • To send promotional communications where permitted by law and according to your preferences.

  • To comply with legal obligations and protect our legitimate rights.

We use personal information only for purposes that are appropriate to our business and permitted by applicable law.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support essential website functions and improve the shopping experience.

These technologies may be used to:

  • Remember items in your shopping cart.

  • Maintain shopping sessions and website preferences.

  • Support checkout and payment-related functions.

  • Understand website traffic and visitor behavior.

  • Measure the effectiveness of marketing campaigns.

  • Help detect suspicious activity and protect website security.

Some cookies are necessary for the website to operate. Other cookies, such as certain analytics or advertising cookies, may depend on your preferences and applicable consent requirements.

You can manage cookies through your browser settings. Disabling certain cookies may affect website features, shopping cart functionality, or checkout performance.

5. How We Share Personal Information

We may share personal information with third parties when necessary to operate our online store and provide services to customers.

These parties may include:

Payment Providers: To process payments, verify transactions, and prevent payment fraud.

Shipping and Delivery Providers: To deliver orders and provide tracking or delivery updates.

E-commerce and Technology Providers: To host, maintain, secure, and operate our website and checkout systems.

Analytics and Marketing Providers: To measure website performance and support marketing activities, subject to applicable privacy laws and consent requirements.

Customer Service Providers: To help manage customer inquiries and order-related requests.

Professional and Legal Advisers: When necessary for legal, accounting, compliance, or business purposes.

Government Authorities and Other Parties: When disclosure is required by law, legal process, or a valid request from an authorized authority, or when reasonably necessary to protect rights, safety, and security.

We do not authorize third parties receiving personal information for service purposes to use it for unrelated purposes except as permitted by law or with appropriate authorization.

6. Advertising and Analytics

We may use analytics services and, where applicable, advertising technologies to understand how visitors interact with our website and evaluate the effectiveness of promotional campaigns.

These services may use cookies or similar technologies to collect information about browsing activity across websites or services.

You may be able to limit certain advertising-related data collection through available browser settings, device settings, or the opt-out tools provided by the relevant service providers.

Where required by law, we will obtain consent before using technologies that require consent.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on the type of information, the nature of the customer relationship, order and transaction requirements, legal obligations, dispute resolution needs, and security considerations.

When personal information is no longer reasonably required, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information we maintain.

Customers should use secure devices, protect their account credentials where applicable, and avoid sharing sensitive payment or personal information through unsecured communications.

9. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include:

  • Requesting access to personal information we hold about you.

  • Requesting correction of inaccurate personal information.

  • Requesting deletion of personal information, subject to applicable exceptions.

  • Requesting information about how personal information is collected, used, or disclosed.

  • Opting out of certain targeted advertising, sales, or sharing activities where applicable.

  • Withdrawing consent where processing is based on consent.

  • Appealing certain privacy-related decisions where required by law.

To submit a privacy request, contact us using the contact information provided below. We may need to verify your identity before responding.

We will review and respond to eligible requests within the timeframes required by applicable law.

10. Marketing Communications

We may send promotional emails about new products, special offers, or other store updates where permitted by law.

You can unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting us directly.

Even if you opt out of promotional communications, we may still send non-promotional messages related to your purchases, order status, shipping, refunds, security, or customer service.

11. Children's Privacy

Our website is intended for general retail shopping and is not knowingly designed to collect personal information directly from children in circumstances where parental consent is legally required.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, or other external platforms.

These third parties operate independently and may have their own privacy policies and data practices. Navygrey is not responsible for the privacy practices or content of websites and services that we do not control.

We encourage you to review the relevant privacy policies before providing personal information to third-party services.

13. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state laws, including laws in California, Colorado, and other states where such protections apply.

Depending on the law applicable to you, these rights may include the right to know what personal information is collected, access or delete certain information, correct inaccurate information, obtain a copy of certain information, or opt out of specific types of data processing.

Navygrey does not sell personal information for monetary consideration as a general business practice. Where applicable law defines “sale,” “sharing,” or targeted advertising more broadly, additional rights or disclosures may apply.

To exercise an applicable privacy right, please email info@navygrey.us. We may request information reasonably necessary to verify your identity and process your request.

You may also have the right to appeal a decision regarding a privacy request where required by applicable law.

14. International Data Processing

Although Navygrey operates as a U.S.-based retail business, some service providers may process or store information in locations outside the state or country where you reside.

Where personal information is transferred across borders, we will take steps required by applicable law to handle that information appropriately.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

We encourage customers to review this page periodically to remain informed about our privacy practices.

16. Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy-related request, please contact us.

Trade Name: Navygrey

Phone: 720-490-9140

Email: info@navygrey.us

Physical Address: 2840 E 98th Ave, Thornton, CO 80229, United States