Refund policy

Navygrey is committed to providing customers with a straightforward shopping experience. If you are not satisfied with your purchase, please review the following return and refund policy before submitting a request.

Return Period

Customers may request a return within 30 days of the date their order is delivered.

To qualify for a return, the item must meet the eligibility requirements outlined below. Return requests submitted after the 30-day period may not be accepted, except where required by applicable law.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

  • Items must be unworn, unused, and unwashed.

  • Items must be in their original condition, without stains, odors, damage, or alterations.

  • Original tags, labels, and included accessories must remain attached or be returned where applicable.

  • Items must be returned with their original packaging when reasonably applicable.

  • Customers must provide valid order information so that the purchase can be verified.

We reserve the right to decline returns that do not meet these conditions, subject to applicable consumer protection laws.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Clothing that has been worn, washed, altered, or damaged after delivery.

  • Items with missing tags or essential components, where this prevents the item from being resold in its original condition.

  • Items damaged through improper use, washing, storage, or handling by the customer.

  • Personalized or custom-made items, unless they are defective, incorrectly supplied, or otherwise eligible for a return under applicable law.

  • Items submitted for return after the permitted return period, except where required by law.

If a product arrives defective, damaged, or different from the item ordered, please contact us so we can review the issue.

How to Request a Return

To begin a return, email info@navygrey.us within 30 days of delivery.

Please include the following information in your email:

  • Your order number.

  • The name of the item you wish to return.

  • The reason for the return.

  • Photographs of the item, if it is damaged, defective, or incorrect.

Our customer service team will review your request and provide return instructions if the return is approved.

Please do not send items to our business address unless we have specifically instructed you to do so.

Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or personal preference, the customer may be responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us before returning it. We will review the circumstances and provide an appropriate resolution, including return shipping instructions where applicable.

Original shipping fees, if any, and other charges will be handled in accordance with the circumstances of the return and applicable law. Our standard U.S. shipping is free, but free outbound shipping does not automatically mean that return shipping is free.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Please allow additional time for the refund to appear in your account after it has been processed.

If a return is not approved because the item does not meet the eligibility requirements, we will contact you to explain the available options.

Exchanges

If you need a different size, color, or item, please contact us at info@navygrey.us.

Exchanges are subject to product availability and approval. If an exchange cannot be arranged, you may request a return and place a new order, provided the original item qualifies under this policy.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.

Include your order number, a description of the problem, and clear photographs when applicable.

We will review the information and determine an appropriate resolution, which may include a replacement, exchange, refund, or return shipping arrangement, depending on the circumstances and applicable law.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible after placing it.

We will try to accommodate cancellation requests before the order has been processed or shipped. Once an order has been dispatched, cancellation may no longer be possible, and the standard return process may apply.

Please refer to our Cancellation Policy for further details.

Promotional and Discounted Items

Refunds for eligible promotional or discounted purchases will generally be based on the amount actually paid for the returned item, excluding any non-refundable charges where permitted by law.

Any refund adjustments involving discounts, bundles, or promotional offers will be explained during the return review when applicable.

Retail Customer Purchases

Navygrey operates as an online clothing retailer serving individual customers throughout the United States. This policy applies to standard retail purchases made through our online store.

Nothing in this policy is intended to limit any rights or remedies available to customers under applicable consumer protection laws.

Contact Us

If you have questions about returns, refunds, exchanges, or an existing order, please contact us.

Trade Name: Navygrey

Phone: 720-490-9140

Email: info@navygrey.us

Physical Address: 2840 E 98th Ave, Thornton, CO 80229, United States