Shipping policy

Navygrey is an online clothing retailer offering apparel products to customers throughout the United States. We aim to provide a convenient and reliable shipping experience for every customer.

Free Shipping on All U.S. Orders

Navygrey offers free standard shipping on all orders shipped to addresses within the United States. There is no minimum purchase requirement for free standard shipping.

The standard shipping fee for eligible U.S. orders is $0. Any applicable charges for optional services, if offered, will be displayed before checkout is completed.

Order Processing Time

Orders are generally processed within 1–3 business days after payment has been confirmed.

Processing includes order verification, preparation, packing, and shipment handling. Orders placed on weekends or public holidays may begin processing on the next business day.

Processing times are estimates and may vary during busy shopping periods or when additional order verification is required.

Estimated Delivery Time

After an order has been processed and shipped, standard delivery generally takes approximately 5–10 business days.

The estimated delivery time begins after dispatch and does not include order processing time. The total time from placing an order to delivery is generally around 6–13 business days.

Delivery estimates are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, public holidays, and other circumstances beyond our reasonable control.

Shipping Coverage

We offer free standard shipping to customers throughout the United States, including all 50 states, subject to carrier service availability and applicable shipping restrictions.

If a particular address cannot be served, we will contact the customer when reasonably possible to discuss available options.

Shipping Carriers

Orders may be shipped through USPS, UPS, FedEx, or another available carrier, depending on the destination, package size, and shipping service available for the order.

The carrier may vary from one order to another.

Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email with tracking information when available.

Please allow some time for tracking information to become active after the carrier receives the package.

Customers can use the tracking details provided in the shipping confirmation email to check shipment progress and delivery updates.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout, including the recipient's name, street address, city, state, and ZIP code.

If you notice an error in your shipping address, please contact us as soon as possible at info@navygrey.us. We will make reasonable efforts to update the address before the order is shipped, but changes cannot be guaranteed once processing or dispatch has occurred.

Navygrey cannot guarantee successful delivery when an incorrect or incomplete address has been provided.

Shipping Delays

Although we work to process and ship orders promptly, delays may occasionally occur because of severe weather, carrier disruptions, holiday periods, high shipping volumes, transportation issues, or incorrect address information.

If your order has not arrived within the estimated delivery period, please contact us with your order number so we can help review the available tracking information.

Lost, Missing, or Damaged Packages

If your package appears to be lost, arrives damaged, or is marked as delivered but cannot be located, please contact us at info@navygrey.us.

For damaged items, we may request photographs of the product, packaging, and shipping label to help assess the issue.

We will review the available information and work with the customer and, when appropriate, the shipping carrier to determine the next steps.

Undeliverable Packages

Packages may be returned to us because of incorrect addresses, incomplete delivery information, unsuccessful delivery attempts, or other delivery issues.

If your package is returned as undeliverable, please contact us to discuss the available options. Any replacement shipment or other resolution will depend on the circumstances and applicable policies.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing it.

We will try to accommodate requests received before the order has been processed or shipped. Once an order has been dispatched, we may no longer be able to change the shipping address or cancel the shipment.

Please refer to our Cancellation Policy for additional information.

Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact us using the details below.

Trade Name: Navygrey

Phone: 720-490-9140

Email: info@navygrey.us

Physical Address: 2840 E 98th Ave, Thornton, CO 80229, United States